Privacy policy
Corcoran Lawyers Pty Ltd (ABN 18 623 360 403) respects your privacy. This policy explains how we collect, use, store and disclose personal information, and how you can access or correct the information we hold about you. We handle personal information in accordance with the Australian Privacy Principles and our professional obligations of confidentiality.
What information we collect
We collect the personal information we need to provide legal services and to run our practice. Depending on your matter, this may include your name, contact details, date of birth, identification documents, financial and property information, information about your family and beneficiaries, and other information relevant to your instructions. In some matters we may also collect sensitive information, such as health information, where it is relevant to the legal services we provide.
How we collect it
We usually collect personal information directly from you: in meetings, by phone, by email, through our enquiry forms and in documents you provide. We may also collect information from third parties where this is necessary for your matter, for example from other solicitors, agents, financial institutions, government registries and public records.
Why we collect it and how we use it
We use personal information to respond to your enquiry, to provide and bill for legal services, to verify your identity, to meet our legal and professional obligations, and to manage our practice. We do not sell personal information.
Information security
The information that is provided to us is stored on computer and paper based files as appropriate. We endeavour to keep all information safe by taking all reasonable precautions to protect information from misuse, loss and unauthorised access, modification or disclosure. Our security measures include: educating all of our personnel about the vital importance of client confidentiality and privacy protection, username and password protected access to all of our IT and telephone systems, anti virus protection to all of our IT systems, effective document destruction (when legally appropriate), security access to and surveillance over all of our office premises and the secure physical storage of archived information.
Compulsory disclosure
We may be compelled to disclose information by law, for example, under court orders or statutory notices to produce documents under laws relating to social security, taxation, bankruptcy, anti money laundering, counter terrorism and the management of incorporated entities.
Disclosure to third party service providers
In the course of providing legal services and conducting the effective management of our business, disclosure to third party professionals and service providers may occur (for example barristers, document reproduction service providers and debt recovery agents). We have contractual arrangements in place with all of our service providers to protect personal and sensitive information up to the same standards as if we stored the information ourselves and to prevent them from using the information for any purposes other than our own. We also conduct due diligence on any third party service provider to ensure that they comply with the Australian Privacy Principles (or equivalent privacy laws) and most importantly that they take the protection of our clients’ information as seriously as we do.
Overseas disclosure
Some of the cloud based systems we use to store and process information may hold data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the provider protects personal information to a standard consistent with the Australian Privacy Principles.
Marketing
As part of our ongoing professional relationship with our pre client and existing client base, we do not send out marketing material in written or electronic form under any circumstances. Correspondence is restricted to legal matters and practice availability notifications (for example notifications of the practice closure during the Christmas break).
Our website
Our website is hosted by Cloudflare, which may record technical information such as your IP address, browser type and the pages you visit, for security and performance purposes. Our website does not use advertising or tracking cookies, and does not use analytics tools that identify you. Our enquiry forms open your own email program, so your message is sent to us by your email provider. Email is not a secure form of communication, so please do not send confidential information until we have confirmed that we act for you.
Information quality, access and correction processes
From time to time, we may take steps to update or verify personal information by collecting personal information from publicly available resources, for example, telephone directories or electoral rolls to improve the integrity of the personal information that we hold.
We provide a transparent system of allowing individuals to access their personal information and seek corrections to any inaccuracies. Requests for access and correction to personal information for pre clients (that is, people who have made an enquiry but did not instruct us to act on their behalf) should be made by contacting our office during business hours.
In certain circumstances, we are permitted to deny the request for access, or limit the access that we provide. For example, we will give an explanation of a decision not to offer an individual a client retainer, rather than direct access to the evaluative information connected to the final decision. We are also entitled to withhold a legal file unless and until a satisfactory arrangement has been agreed concerning the payment of outstanding legal costs.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Privacy Officer, Corcoran Lawyers
PO Box 2002 Normanhurst NSW 2076
Phone 02 7247 2850
Email consult@corcoranlawyers.com.au
Last updated: 31 October 2026